Do Businesses Today Need Workforce Management Technology?

The workplace has been (and continues to be) transformed by modern technologies. One good example of such technology is Workforce Management Software.

What is a workforce app and why does your business need it?

Defining workforce management

In order to better answer these, it is essential to understand what workforce management is.

All businesses want an efficient and productive workforce. Workforce management refers to companies using different sets of tools to achieve that goal. Workforce management focuses on a few key human resource aspects. These include time, attendance, scheduling, benefits administration, career development, and talent and performance management.

These areas of focus are critical to the success of practically any business. Paying attention to these areas will help ensure that your organization runs smoothly and efficiently while employee morale is increased.

Challenges of workforce management

Due to the diversity of processes and variables involved in workforce management, companies and HR professionals face a wide gamut of challenges.


The lack of accurate forecasting can lead to overstaffing which, in turn, can lead to wasted critical company resources. On the other end of the spectrum, understaffing undermines a company’s ability to deliver its services at an efficient and effective level.

Adherence to schedules

Monitoring and recording the staff’s adherence to schedules is one of the toughest challenges in workforce management. The lack of real-time information to schedule adherence can leave companies reacting to issues, with potential problems worsening before these are resolved.

Intraday forecasting

Another area where businesses are forced to react rather than take proactive actions is intraday forecasting. During the course of the day, companies and HR professionals have plenty of resource considerations that they need to take into account in order to take pre-emptive actions.

Handling exceptions

Confusion can arise on the part of employees and management when process exceptions are not clearly communicated to all the parties involved.

These challenges can be further compounded by the issue of tight budgets. Furthermore, companies that rely on manual processes can waste precious resources like time and effort.

What are the benefits of using software?

How can your company minimize (if not totally eliminate) these problems and experience a boost in productivity and efficiency?

The answer lies in using workforce management software.

Reduced costs

Manually performing tasks like timekeeping and payroll are not only prone to human error; relying on manual methods can also cost your business more.

By automating key tasks like attendance and payroll, your company can eliminate time-consuming processes that lead to precious resources wasted and the inflation of your operating budget. Furthermore, automation reduces the risk of human errors.

Using the software also empowers companies by providing managers with a unique insight into the number of personnel required for a specific program. Managers can use available information to align these needs with the available budget.

Increased staff productivity

Workforce management software boosts productivity by bringing employee accountability to the table. But in order to enjoy that benefit, management and employees must thoroughly understand the purpose of using the software. Otherwise, the technology can be seen as a means to restrict employees from doing their jobs.

Better logistics control

A workforce management app enables managers to know, in real time, the employees currently working in a shift as well as how they are progressing along during the workday.

Armed with real time information, managers can make timely adjustments to push a project’s progress further by deploying more hands, reassigning workers, or even reviewing project details.

No matter what the size of your company is, awareness of which activities use the most resources and enforcing measures to utilize these more efficiently can translate to enhanced productivity.

Improved communication

When a project is lagging behind in terms of its schedule, the last thing that a manager needs to know is that he is understaffed and cannot make the necessary adjustments because it is simply too late.

Through the use of workforce management software, managers and their employees can communicate clearly, effectively minimizing both stress and uncertainty, especially in terms of scheduling.

And when your employees are given the opportunity to assist their managers in creating a work schedule, their morale and overall attitude toward the company improves.

Adherence to laws and regulations

National and local laws can change over time. Failure to recognize these and make the necessary adjustments can lead to penalties and costly lawsuits.

Workforce management software can provide your managers with assistance on matters related to compliance to laws and regulations.

The right workforce management software can simplify complex tasks while reducing costs and providing significant value to the organization.

Where is workforce management headed? In terms of workforce management, one type of technology has been gaining traction among organizations: mobile. Mobile apps overcome the challenge of other older technologies previously used for workforce management including reliability, price, and obsolescence.


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